Support Center
We're here to help you get the most out of your creative studio.
Contact Us
Email: greenbizzstudio@gmail.com
Please include your device (Windows, iPad, iPhone, Mac, or Android), app version, and a brief description of the issue or feature idea. We usually reply within 1-2 business days.
Frequently Asked Questions
How do I restore my purchase?
Open the app, open the Pro / upgrade dialog, and tap Restore Purchases. Ensure you are signed in with the same Microsoft Account (or Apple ID on Apple devices) used for the original transaction.
How do I cancel my subscription?
On Windows: Open your Microsoft account's Services & subscriptions page and manage or cancel from there.
On iPhone, iPad or Mac: Open device Settings (or App Store), tap your name → Subscriptions, and select Sketchbook & Paint Pad Studio. Cancel at least 24 hours before your billing cycle ends. Note: deleting the app does not automatically cancel a subscription.
How do I request a refund?
All transactions are securely processed directly by Microsoft Store or Apple App Store. For Microsoft purchases, visit your Microsoft account order history. For Apple purchases, visit reportaproblem.apple.com.
What features are included in Pro?
Pro includes the entire brush and pencil library, non-destructive layer system, radial and mirror symmetry tools, tactile paper textures and perspective grids, the AI Creative Studio palette generator, and 2x & 4x Ultra-HD export. Core drawing tools remain free forever.
Is the Lifetime option a recurring subscription?
No. Lifetime ($39.99) is a one-time single payment. It does not auto-renew and grants lifetime access to all current and future Pro features.
Where is my artwork saved?
Your artwork is stored directly on your local device for maximum speed and privacy. We recommend periodically exporting or backing up important files to external storage.
Review our Privacy Policy and Terms of Use.